Reviews

  • I was traveling in St. Catharines for work and upon starting my vehicle in the morning the "check engine oil level" light flashed on. I noticed a puddle of oil under my car and I was already picturing all of the expensive scenarios in my head … More of what might be wrong. I was so fortunate that the Mazda dealership was next door to my hotel. The Service Consultant, Jeff Tardif, was extremely accommodating and got me in just before opening hours, without an appointment. I found his empathy of the situation extremely rare. He was quick to reassure me they would get it in to have a look right away. I've worked in the customer service industry for 21 years and people like Jeff are extremely valuable. He showed me the problem and answered all of my concerns. Turns out I learned a valuable lesson not to bring my brand new car to an amateur shop and that when it comes to basic service it's best to stick with professionals like Jeff and the team at Mazda St. Catharines. The cheap option I used near my house did not use the correct filter and did not screw the bolt tight. The oil leaked completely out. Simple mistake that could have cost me a fortune. I will definitely service here strategically on my trips going forward. Thank you Jeff for making my day!!
    Avatar Joel Coutu ★★★★★
  • Buying our new Mazda CX30 was a very pleasant experience. Matteo and Jim smoothed the way for our purchase and Matteo took particular pains in helping us understand the car's various systems. St. Catharine's Mazda has a great team in every department. … More
    Avatar Wendy Peters ★★★★
  • From the first stop to browse the lot, to the test drive, to the final sale, our experience was exceptional. Our salesperson Matteo Scozzafava was a pleasure to do business with. His manager was extremely helpful. The young Lady who greeted us when we … More entered and Alicia, our finance person helped make the entire process a good one. Pleasure doing business with Matteo and St. Catharines Mazda.
    Avatar Ruth Rezel ★★★★★
  • That staff at Mazda were friendly and very accommodating I had dropped in without an appointment and they made the time to help.Matteo was very knowledgeable and the vehicle and took the time to show and explain how all the features work. Russ helped … More with financing gave me many options until we found one I was comfortable with. I used the shuttle service. They picked me up at my house and brought me to the lot to pick up my new car. All and all they have a great team I will definitely purchase another car in the future from this location!
    Avatar Kim Stevenson ★★★★★
  • Fantastic place to buy your dream car!Matteo was so helpful with the purchase of my MX5. I think Matteo shared in my excitement with the delivery of my beautiful red sport car!Need a new car call Matteo!
    Avatar Sandra Wilson ★★★★★
  • I recently purchased a Used vehicle from St. Catharines Mazda. Being from out of town I used the online communicator to enquire about the vehicle. Within minutes Brittany had responded via phone and followed up with pictures of the vehicle sent via … More text and a test drive was scheduled. The sales experience was very professional and personable with Brittany. I'd recommend her to others looking to purchase a vehicle.
    I'd also like to to express my gratitude to the vehicle detailing team. They made the used vehicle look like a brand new vehicle on pick up. Very impressed!!
    Thanks again Brittany and St. Catharines Mazda!
    Avatar Mark Rouble ★★★★★
  • Great experience today at St Catharines Mazda, as always. They are professional and do great work! Thank you to the staff for wearing masks as well. This really put me at ease and made me feel more comfortable. So happy I picked them for my car’s service! … More
    Avatar Kate Mcfly101 ★★★★★
  • I needed new tires, when I went to get them installed, there was a locked lug nut on each tire. I went to St.Catharines Mazda and told Jeff Tardif my problem.Even though I did not buy my … More my vehicle there, Jeff had the locked lights removed and replaced with regular lugnuts at no cost to me.Service like this is great to see. Thank you Jeff and Mazda St.Catharines.
    Avatar Glen Seesemann ★★★★★
  • Recently purchased my new to me car at St. Catherine’s Mazda and had an excellent experience. Within 4 days of me first seeing this vehicle it was in my possession! Chris was excellent to deal with along with the entire Mazda staff.
    Avatar Kyle Malaszuk ★★★★★
  • Matteo was my salesman. He was very nice and super helpful. He helped me find my first vehicle. Very friendly and made buying a car stress free.
    Avatar Loren vandenBoogaard ★★★★★
  • Matteo, Russ and the whole team at St. Catharines Mazda were so helpful and gave great service! They made the car buying experience very pleasant and were very accommodating to my kids.Purchasing a car during a pandemic was a new one for me but they were … More 100% safe and had all the safety protocols in place.I felt they were very fair when it came to pricing and trade offers.I will be recommending Mazda!
    Avatar Rachel Wrighton ★★★★★
  • Chris was incredibly helpful for a time sensitive car purchase I was making in the midst of the pandemic, major shortages and transportation delays. He was very helpful in helping me identify the right vehicle for my needs and went way above and beyond … More in keeping me up to date on the delivery of my vehicle (which came in earlier than expected). Thank you Chris and St Catherine’s Mazda!
    Avatar Rajiv Sujan ★★★★★
  • Top notch customer service. Always have a great experience with their service department. Jeff is great and the other staff I've met over the years have all been lovely 😊
    Avatar Samantha Richardson ★★★★★
  • So happy with the excellent purchase experience. Brittany was extremely informative, patient, organized and a pleasure to work with. Russ also exceeded expectations! Thanks so much Mazda team!!
    Avatar Marilla Czulo ★★★★★
  • The entire staff was courteous and polite, and Jeff in particular was very personable and immensely helpful. He went out of his way to explain the work being done, as well as making sure that I had everything I might need for the claims process. I'll … More definitely be returning again for regular maintenance and car repairs in the future
    Avatar Connor Peck ★★★★★
  • Visited the service department numerous times and always happy with the service and repairs/ maintenance work done
    Avatar David McKay ★★★★
  • Super service Ken Legault was more then helpful he was patient polite and calm and a real expert thank you
    Avatar Helene Larouche ★★★★★
  • I got my car at this dealership a couple of weeks ago and had a great experience with the staff! My sales rep, Chris, was amazing. He was very welcoming and patient in answering all my questions (and those of my family lol). Russ from the financial office … More was also very knowledgeable and pleasant to talk to! They definitely made the process less stressful for me. Thank you!
    Avatar Meriem Imam ★★★★★
  • I had a great experience at St. Catharines Mazda.They found me the car I wanted because they did not have it in stock. Brittany was amazI got, got me everything I wanted in a very short amount of time! Very happy customer :)
    Avatar Erin Byck ★★★★
  • I have recently been on a search for a red Mazda CX-5. When I arrived at the St. Catharines Mazda dealership, I was approached by the Salesman named Matteo Scozzafava, who immediately heard by needs and tried to accommodate my request. I could see … More "my car" but it was being shown to another gentleman. Matteo told me to hang tight, and once the car became available for viewing, he gave me all of the details for this "Executive model" filled with upgrades! I was so happy to hear everything this vehicle had to offer!
    Matteo made the process for me, easy and quite honestly flawless! I would highly recommend him for your car purchasing needs.
    I would also like to mention Russ Gavin, the Financial Service Manager who was invaluable in this process. He put me at ease and added some humor to my adventure! I am very grateful!
    Avatar Carolle Vaillancourt ★★★★★
  • Our first experience with the Mazda family was pleasant and comfortable. Our salesman Matteo, was easy going, and yet professional. We never felt pressured. Our inquiries were answered in a helpful and straight forward manner. We were introduced to the … More service manager Jeff who we will be dealing with for servicing. He took time to introduce himself to us and to put us at ease should we have any service concerns. We purchased a CX5 Kuro. Our first trip was to Newmarket. The CX5 is a pleasure to drive and met all our expectations.
    Avatar Mary Mullen ★★★★★
  • I had a great experience at St.Catharines Mazda, I was able to purchase a new car and Matteo was amazing. Matteo was willing to go above and beyond to help with this purchase. Russ was also so much help with all the finances and encouragement.Overall … More I had a great experience and I would recommend others to head over there if you are in need of a new car.
    Avatar Lisa Headley ★★★★★
  • That staff at Mazda St. Catharines were super friendly and amazing!Matteo was very knowledgeable with the car we were looking at purchasing and took the time to show and explain how all the features work. They have a great team I will definitely purchase … More another car in the future from this location! Loving our new Mazda CX-5 GT! Thank you
    Avatar Tracy Lampman ★★★★★
  • Matteo and the staff at St Catharines Mazda made it real easy to lease my new CX5, I highly recommend them.
    Avatar Chris Hildebrand ★★★★★
  • Nice dealership. Small lot. The salesman was very helpful with an issue I had with my phone and Bluetooth on my husband's CX 5
    Avatar Tziona Greenberg ★★★★★
  • Matteo was great. I am so grateful for my new Mazda CX 5 Kuro edition I love it! I highly recommend that if you are looking for a new vehicle to ask for Matteo. He is very knowledgeable and professional.St Catherines Mazda is great Russ in finance is … More great as well. Great experience.
    Avatar Jessica Greenough ★★★★★
  • Tremendous experience.Was at low point coming in. Hillary Immediately consoled saying to bring dog into dealership. Was pouring.Test drive went well. Yet, there was no pushiness.Well, Mazda seemed best for money in class. No brainer.Negotiations went … More well and sales manager was great tooNot being over aggressive was key. Extremely happy with sales and transaction.Highly recommend. Hillary won't do ya wrong
    Avatar Justin Thyme ★★★★★
  • Very pleased with our experience purchasing our new MX5, in spite of covid! Smooth process and happy with the trade-in deal. Thanks Matteo and the rest of the Mazda team.
    Avatar John Jackson ★★★★★
  • Matteo was awesome with our sales experience! We can't thank him enough for his professionalism and knowledge of the process!Thanks very much - we are very happy customers and will be back for our next purchase!!
    Avatar Heather Scerbo ★★★★★
  • Last week I came out of the hairdressers and my car wouldn't start. Thankfully, I was a few doors down from the Mazda dealership so I decided I would go over and see if they could help me figure out what the problem was with my Mazda. Everyone in … More the automotive department was very helpful and took the time to walk down the street to help diagnose my car trouble. In the end, turns out my battery was dead and Jeff from the automotive department took the time to drive over and give me a boost. I was so thankful. THANK YOU JEFF!
    Avatar Kimberly Hilts ★★★★★
  • Matteo was wonderful in helping me purchase my first car. He was patient and knowledgeable and made the entire experience seamless. All the staff at the dealership were very kind and helpful and made this process stress-free. I cannot recommend them enough! … More
    Avatar Ally Nieuwesteeg ★★★★★
  • With pandemic restrictions in place the dealership made us feel safety was first and foremost. Matteo was excellent and worked to get us a deal we wanted and answered all questions and explained everything quite well. We briefly met Gio whom was very … More nice, and Russ in finance is great! Overall the whole team is excellent and we highly recommend them to anyone.
    Avatar D craig ★★★★★
  • I just wanted to post a quick shout out to Ray & Russ from the St. Catharines dealership for the amazing customer service they provided. During this crazy and difficult Covid-19 pandemic they have once again showed us exactly why we chose to purchase … More a second car from them. I can't say enough about the personal and professional service that were provided to us and I would highly recommend this dealership if you are looking to buy a new vehicle. Thanks again for making the whole experience so effortless and enjoyable.
    Avatar Allyson Tufford ★★★★★
  • The tone at the top runs through this dealership. From the moment we walked on the lot, when we met Matteo we knew by this young mans pleasant personality and easy going ways that our search for a new vehicle was over. No pressure, no games just a genuine … More person doing his job. One comment stood out when he said "every manufacture makes good cars" which was a contrast to the salesman at the Kia dealership who not only put down other makes, but also other dealerships. Long and short we bought, but I was not sure about a couple of things and stopped at the dealership the next day (Sunday) to have a peek at the new purchase only to find 3 people madly moving cars inside before the snow hit. I quickly learned this was the owner of the dealership, the general manager and another manager who took time to chat to me and then find my vehicle in the maze of cars.When pick-up day arrived and we went to collect our purchase everyone went out of their way to show their appreciation; the owner came by and said hello, the GM was about, the Sales Manager Gio was making sure everything was in order and most of all our sales person, Matteo, was there dotting every eye and crossing every tee.As I said at the onset of this - The Tone at the Top sets the course of a business and my dealings with St. Catharines Mazda was a true example of this.Congrats to you all as you were all outstanding but a big kudos to Gio and Matteo who sealed the deal.
    Avatar C time 2 Double C ★★★★★
  • Had a minor mix up with getting my windshield wipers replaced, however it was dealt with immediately and very kindly. I really appreciate the service I got today from Mazda, thank you so much.I’m leaving really happy! Thank you Jeff!!
    Avatar Cam Y ★★★★★
  • I always have a positive experience when I go to this dealership to service my car. I've been coming here since I bought my car in 2006 and will continue coming for as long I still have this car. Advisors are helpful and friendly, service team is … More professional and have managed to keep my car running without any issues for all these years. My next purchase is definitely going to be another Mazda.
    Avatar Indira Sabic ★★★★★
  • Was so impressed with St. Catharines Mazda. The staff there have all been prompt, professional, and courteous. When I had some cosmetic issues with my new CX-5 they went way above and beyond to make it right. I have been very impressed with their service … More department.
    Avatar Ben Marco ★★★★★
  • Excellent service! My car stalled on the highway and then again off the ramp at Lake St. in St. Catharines. It turned out to be a very lucky day for me when I discovered an independent Mazda dealership very close by. I was trepidetious not knowing what … More the issue would be, nor costs, and I had to make it back to Toronto. I was greeted by Service Advisor, Jon Kendrick who was kind and compassionate. Jon introduced me to his master mechanic Steve Oddy who diagnosed and addressed a long standing pending concern, cleaned up all the gunk inside and got me back on the road, safely, all under $200. I was thrilled! Thank you very much Mazda St. Catharines, Jon and Steve for the supreme service and support!
    Avatar Tricia Sabo ★★★★★
  • Buying a new/first car can be stressful, however the people at st Catharines Mazda made it incredibly easy. From the moment I walked in I was amazed with the customer service and how comfortable they made the whole experience. Shoutout to Brittany for … More helping me through the process, you can really tell they care about the consumer. I was completely blown away from the standard tech that came with the Mazda 3 sport hatchback! Thanks again Mazda!!!
    Avatar Alex Lastewka ★★★★★
  • I'd like to give a big thanks to the entire staff at St Catharines Mazda. I had the pleasure of working with many of them during the trade of my Jeep Wrangler and purchasing a Mazda 3 from them. I personally dealt with Jeff who provided me the opportunity … More to drive several new and used Mazda 3s to really get a feel of what I liked and what would best suit my needs. He wasn't pushy like other dealers I've encountered and understood I wasn't in a rush to trade or buy immediately. This made the experience relaxed and easy to make decisions. Alex was also great to deal with. He was also very knowledgeable in the auto industry and got me what I felt was a great price from a dealer on my trade. Gio and Russ were also friendly and professional finalizing the deal. It was a real pleasure choosing to shop at St Catharines Mazda.
    Avatar Steve Parkhill ★★★★★